SHIPPINGS & RETURNS
All orders are shipped from Madrid, Spain. We always try to be as efficient as possible when shipping your order. We try to ship orders within one working day. Once your order is shipped, you'll receive an email with the tracking number of your order.
Your order will be delivered to the delivery address you specify when placing your order.
- Allow 2-3 business days for deliveries within Spain
- Allow 5-7 business days for European deliveries
- Allow 7-9 business days for the Rest of the World
Prices include EU VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.
Please be aware that customers outside of the European Union may incur additional customs duties or taxes or other customs requirements. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.
RETURNS & REFUND POLICY:
You may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").
If your order has not been shipped and you wish to modify it or cancel, please email firstname.lastname@example.org
For changes and returns, please follow the instructions in the link below:
Returned Products must conform to our returns policy below.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them. Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. When cancelling a purchase and returning Products to us you may exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose to return an item, you will be refunded the full price for the Product(s) (subject to our Returns Policy) but you will be liable for the organisation and cost of returning the Product(s) to us. The cost of returning the product(s) is a flat rate of 5,00 EUR for National orders (Spain), 10,00 EUR for EU orders and 30 EUR for all other international orders.
IMPORTANT: We will refund the price of the Product(s) subject to any deduction we are entitled to make due to your use of or damage to the Product(s) as well as any additional customs fees the package may have on arrival. In any case, we will not reimburse the original cost of shipping.
Once items are received and inspected, a refund will be issued for the returned items. We are not responsible for risk of loss or damage during return shipment.
The customer can choose either to receive the refund to the same method originally used at checkout or via a Gift Card to spend at the store. Returns via Gift Cards are rewarded with +5,00 EUR extra for the customer, which will be deducted from the cost of return.
If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 5 days after the day on which you notify us of the return and comply with the Returns Policy.
If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 5 days after the day on which you return the Product(s).