Frequently Asked Questions
Do you ship internationally?
Yes, Bagouve ships internationally and worldwide to over 30 countries.
Where do you ship from?
All orders are shipped from our warehouse in Madrid, Spain.
What courier providers do you use?
All orders in Spain and Portugal are shipped via Correos Express.All international orders are shipped via UPS.
How long will it take for my order to arrive?
Please allow 24-48 hours for your order to be processed and fulfilled. This process may take slightly longer during periods of high order volume.
Once your order is fulfilled and shipped, you will receive an email with your tracking number. Since you receive your shipping confirmation email:
- Allow 2-3 business days for deliveries within Spain
- Allow 5-7 business days for EU deliveries
- Allow 7-9 business days for the Rest of the World
I did not receive my order, what should I do?
Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, please contact our customer service.
How do I know you received my order?
When you place an order at Bagouve.com, we will send you an order confirmation to the email address you used at checkout. If you haven’t received it after a few minutes, please check your spam folder. If it’s nowhere to be found, please contact our customer service team and we will assist you further.
Can I change or cancel my order?
You may modify or cancel an order any time before your order is shipped. To modify or cancel your order under these circumstances please email firstname.lastname@example.org. While your order is in transit, we cannot issue changes or cancellations on your order as the product/s will be in the possession of the courier company. Once your order is delivered, you may return your Product/s up to 14 days afterwards from the delivery date. Please read carefully our Returns Policy. For changes and returns please follow the instructions in the link below: bagouve.com/returns
What is your return policy?
For changes and returns, you may do so up to 14 days after the day you received the product/s. All returned products must conform with our Returns Policy.
How do I return my order?
Customers can start the return process in the following link: bagouve.com/returns. In the Returns Portal, the Order ID is the order number that you received in your order confirmation e-mail starting with '#'. The e-mail is the e-mail address that you provided upon check out. Once the return form is submitted, a prepaid return label will be generated. Place all items you wish to return in their original packaging and send using the attached prepaid return label. We will notify you as soon as your item is received and processed.
How is the refund processed?
The customer can choose either to receive the refund to the same method originally used at checkout or via a Gift Card to spend at the store. Returns via Gift Cards are rewarded with +5,00 EUR extra for the customer, which will be deducted from the cost of return. We will not reimburse the cost of standard delivery. Returning the Product/s to us has a cost of 5,00 EUR for National orders (Spain) and 10,00 EUR for International orders. This cost will be deducted from the total reimbursement.
Can I return my products for an exchange?
I have received a faulty order, what should I do?
We are sorry that you have received a faulty order, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.
What payment methods do you accept?
- Credit cards (we accept Visa, Mastercard, Maestro and American Express)
- PayPal (to register a PayPal account, please visit their website at paypal.com)
- Apple Pay, Google Pay and Shop Pay
- Bancontact for customers in Belgium
- iDeal for customers in Netherlands.
Is it safe to use my credit card?
All online credit card transactions performed on this site are secured encrypted payments. For more information, please visit our Terms and Conditions.
Why was my credit/debit card declined at checkout?
If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.
Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.
Do you cover duties/tax for international shipments?
Shipments inside any Member State of the European Union (DDP Countries) will not incur in additional custom fees, import fees as taxes and duties are already included in the product price, which is shown on the product page and at checkout.
Please see our list of Delivery Duties Paid (DDP) countries below:
- Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Any country that is not included in the list above will be considered as a shipment outside the European Union and will be considered a Delivery Duties Unpaid (DDU) country.
Shipments outside the European Union (DDU) may be subject to additional custom fees, import fees and taxes, these are the sole responsibility of the client. Please note that all international duties and taxes are non-refundable through Bagouve. However, you may be able to recover these by contacting your local customs bureau directly.
Products and Sizing
How do I know my size?
To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the respective product page by clickin on ‘Product Details and Sizing’.
If you are still unsure of your size don’t hesitate to reach our customer support. We will be happy to guide you.
Where are your products manufactured?
We produce all our products in the EU using sustainable fabrics and tints, as well as recycled and compostable materials for our packaging.
Do you restock sold out items?
No. All our products are made in limited quantities and once all units are sold the are gone forever. We will not remanufacture sold out products.
We limit the number of units produced to remark the importance of every product that we make. It in our vision to run away from fast-fashion and to provide exclusive garments to our customers.