All Bagouve orders are shipped from Madrid, Spain. Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number.

Yes. We ship internationally to selected countries using UPS. Shipping options, delivery costs and applicable duties are calculated at checkout before you complete your order.

We aim to prepare and dispatch orders within one working day. During product launches, sales periods or high-demand moments, processing may take slightly longer.

Delivery times are estimated from the moment your order is dispatched and may vary due to customs clearance, public holidays, local carriers or periods of high demand.

For orders shipped within the European Union, no additional customs duties or import fees apply.

For orders shipped to the United States, Canada, Mexico or the United Arab Emirates, applicable duties and import fees are calculated and prepaid at checkout. This means you should not be charged additional customs duties or import fees upon delivery.

For other non-EU destinations, customs duties, import taxes, handling fees or additional requirements may apply and are determined by local customs authorities.

If your tracking has not updated, your package appears delayed, or your order has not arrived within the estimated delivery timeframe, please contact us at support@bagouve.com.

Please include your order number and tracking number so we can review the case as quickly as possible.

After placing your order, you will receive an order confirmation email at the email address used at checkout.

If you do not receive it after a few minutes, please check your spam or promotions folder. If you still cannot find it, contact us at support@bagouve.com.

You may cancel your order before it has been shipped by contacting us as soon as possible at support@bagouve.com.

Once your order has been dispatched, we can no longer modify or cancel it while it is in transit. After delivery, you may request a return or exchange through our returns portal, provided that the product complies with our return conditions.

You have 14 calendar days from the day after receiving your order to request a return.

Returned products must be unworn, unwashed, unused, undamaged and returned with all original tags attached.

All returns must be requested through our returns portal before being sent back to us. You can read the full policy on our Shipping & Returns page.

All returns, size exchanges and product exchanges must be requested through our returns portal before the parcel is sent back to us.

In the portal, use the order number from your confirmation email and the same email address used at checkout.

Once your request is submitted, follow the instructions provided in the portal. We will notify you once your return has been received and processed.

The customer is responsible for the cost of returning the products, unless otherwise stated or required by applicable law.

Return costs are charged at the following flat rates and deducted from the final refund amount:

Yes. We accept size exchanges and product exchanges. All exchanges must be requested through our returns portal.

Once the original product has been returned, received and inspected, and provided that it complies with our return conditions, we will process the shipment of the new size at no additional outbound shipping cost.

Product exchanges are subject to availability. If there is a price difference between the original product and the new product, the exchange may require an additional payment or may result in a partial refund.

Once your return has been received and inspected, we will process the refund for the eligible returned items.

Refunds are issued to the original payment method used at checkout, unless you choose to receive your refund as store credit.

Return shipping costs, customs duties, taxes, import fees or other return-related charges are not refunded and may be deducted from the final refund amount where applicable.

We are sorry if something is not right with your order. Please contact us as soon as possible at support@bagouve.com before sending anything back.

Yes. Payments on Bagouve.com are processed through secure encrypted payment systems. We do not store your full card details.

Payments may be declined due to incorrect billing details, insufficient funds, bank security checks, card restrictions or a temporary payment provider issue.

Please contact your bank or payment provider for more information. You can also try again using another payment method.

Please check the size guide available on each product page under “Product Details and Sizing”. We recommend comparing the measurements with a garment you already own and like.

If you are between sizes or unsure, contact us at support@bagouve.com and we will be happy to guide you.

Our products are made in the European Union using carefully selected materials. We focus on quality, limited production and thoughtful design rather than fast-fashion volume.

Yes. Many Bagouve pieces are produced in limited quantities. Once a style or size sells out, it may not be restocked.

We limit production to preserve the special nature of each piece and avoid unnecessary overproduction.

Please always follow the care label inside the garment. To preserve the artwork, embroidery, print and fabric quality, we recommend washing inside out, using a gentle cycle and avoiding tumble drying unless otherwise indicated.