Shipping policy

The price of Products is as quoted on the Site from time to time.

Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

All orders include a tracking number so you can follow your package after it leaves our warehouse. Your tracking number is sent by email. All orders are dispatched from Madrid, Spain.

Your order will be delivered to the delivery address you specify when placing your order. If your tracking has not updated, your package appears delayed, or your order has not arrived within the estimated delivery timeframe, please contact us at support@bagouve.com.

Please include your order number and tracking number so we can review the case as quickly as possible. Where appropriate, we will contact the logistics company to open an investigation.

If the logistics company confirms that the parcel has been successfully delivered to the delivery address, mailbox, reception, concierge, parcel locker, pickup point, safe place, or any other delivery location selected or authorised for the order, Bagouve is not responsible for theft, loss or disappearance of the parcel after delivery, unless otherwise required by applicable law.

Duties, Taxes & Import Fees: For orders shipped within the European Union, no additional customs duties or import fees apply. For orders shipped to the United States, Canada, Mexico or the United Arab Emirates, applicable duties and import fees are calculated and prepaid at checkout. This means that customers in these countries should not be charged additional customs duties or import fees upon delivery. For orders shipped outside the European Union, excluding the United States, Canada, Mexico and the United Arab Emirates, customers may be required to pay customs duties, import taxes, handling fees or comply with other customs requirements imposed by the destination country. These charges and requirements are determined by local customs authorities and are the sole responsibility of the customer.